Gosh, Joe (the service writer), was so patient with me as we were trying to diagnose the noise that only I could hear. Joe, the tech, was just as patient and both were very concerned in trying to find the problem. And at last the problem was heard and diagnose was made! I have in the past recommended my friends and family and I will continue to do so. I will never take my car anywhere else other than BMR Napa Auto Care.