I have recommended them several times. I call make an appt, keep my appt and they do everything they promised to do. They even accommodated my need for a short appt
After speaking with the owner and showing him my concerns. He addressed them immediately and appropriately. I would refer to this company based on that fact alone. Thank you...
Wow I was completely blown away by how how awesome this Experience I had from when I 1st walked in being a retiree Irene from the General Motors in Fremont and also working for new United motors the og and plant as well All my years working in the auto industry I have never seen such a great placeI could not wait to start texting all my call workers from both General Motors and United motors so 1st so that can come out to see This shop took some great photos for them to see now I have at least 6 friends from Bay area who are wanting to come sometime soon BMR Will be my place for auto care thank you for the great serviceAnd thank you so much Sharayah Who was working at the counter it was a great pleasure chatting with her she's It's very knowledgeable in her work but also a great host She gave me such a warm welcome I would not expect in most auto stores I never knew Napa had such a shop like this Again thank you and thank you again again for the great service we were very happy with our vehicle we are gone
Great communication, honest, fast and reliable service. I use them for my personal vehicles as well as a fleet of about 35 vehicles.
I feel confident in the service. I scheduled a tune-up but then added on other repairs and upkeep items. I feel the price was reasonable and I especially felt heard and understood by the service representative, Chris.
While I face some challenges with the business, I found that my complaint was addressed in a professional manner by the owner with urgency. I appreciate the care for my concerns and the rectifying of them. Thank you Mr. McAnally.
Everyone was friendly, they diagnosed my problem quick, and repaired it quick! More than the speed in which they got everything done, I felt they were honest. I will definitely be referring this shop and they will be my new go-to.
Great experience! The staff was amazing and took care of me each step of the way!
Very prompt on time excellent 20k service. They are the best!!